1. Information We Collect

a. Personal Information

• Account details: Name, email address, password (hashed).
• Verification data: Email verification status.

b. Device Permissions and Media

• Camera & Photo Library: To capture and upload photos/videos of items for delivery.

c. Location Information

• Addresses you provide: Pickup and drop-off addresses for deliveries.
• Real-time location (non-persistent): Used temporarily on your device to match you with nearby delivery offers. Your exact GPS coordinates are not stored on our servers.

d. Transactional Information

• Orders & deliveries: Details of items sent/received, order status, delivery history.
• Wallet information: Balance, transaction history, and withdrawals.

2. How We Use Your Information

We use your information to:

• Facilitate account creation, sign-in, and verification.
• Match travelers with delivery requests based on address and temporary location queries.
• Enable posting, accepting, and managing delivery orders.
• Process wallet transactions securely.
• Ensure trust, safety, and fraud prevention.
• Provide customer support and respond to inquiries.
• Improve, personalize, and secure our Services.

3. How We Share Your Information

We do not sell or rent your data. Your information is shared only when necessary:

• With other users: Limited information such as your name and delivery-related details to facilitate transactions.
• With service providers: For secure payments, hosting, and analytics.
• For legal reasons: When required to comply with applicable laws or to protect safety, rights, and security.

4. Data Security

We use industry-standard measures (encryption, access controls, and secure storage) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Legal Basis for Processing (GDPR & Similar Laws)

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with similar data protection laws, we process your personal information on the following legal bases:

• Contractual necessity: To create your account, verify your identity, process orders, manage deliveries, and handle wallet transactions.
• Legitimate interests: To improve our Services, prevent fraud, and ensure platform safety, provided these interests are not overridden by your rights.
• Consent: Where required, for example when enabling device permissions such as Camera, Photo Library, or Location. You may withdraw consent at any time in your device settings.
• Legal obligations: To comply with applicable laws, regulations, and lawful requests.

For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This means you have the right to request access to, correction of, or deletion of your personal data, and to opt out of any “sale” or “sharing” of personal information (which we do not engage in).

6. Account Deletion

You may request to delete your account at any time. Deletion follows these steps:

• Pre-check: Your account must have no pending deliveries/orders and an empty wallet.
• How to request deletion: Go to Profile tab > Personal Information > Delete Account (button at the bottom).
• Temporary suspension: Once eligible, your account will be suspended for 7 days. During this period, you may request reactivation.
• Permanent deletion: If no reactivation is requested within 7 days, your account and data will be permanently deleted.
• Ineligible accounts: If your account has pending tasks or a non-empty wallet, you will be informed of the reason deletion cannot proceed and the actions required to complete deletion.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you.
• Correct inaccurate or outdated data.
• Request deletion of your account (subject to Section 6).
• Withdraw consent for non-essential processing.
• Object to processing or request restriction of processing.
• Data portability (where technically feasible).

Requests can be made through the support chat at the bottom right corner of our platform.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted with the updated “Effective Date.” Continued use of our Services means you accept the revised policy.

10. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, contact us by using the support chat at the bottom right corner of our platform.